Booking Coordinator
Interpretation

 Casual  - Contract Position

The Booking Coordinator - Interpretation is a primary contact for clients and interpreters with respect to general inquiries and assignment of interpreters. They assess client needs, assign interpreters, provide information and referral, and handle problems. They accurately enter all assignment-related, client and Non-English speaker and interpreter data.

Key Responsibilities:

  • Assess client needs and move requests through AL’s care coordination path.
  • Provide information, advice, and/or referrals verbally and/or in writing.
  • Select interpreters for assignments and communicate necessary information to them.
  • Confirm assignments with requesting organizations.
  • Contact third party agencies to fulfi ll requests for service.
  • Use ALEX or other approved IMS systems to enter client related and interpreter data.
  • rganize and fi le interpreter invoices ALEX printouts according to AL’s privacy guidelines.
  • Provide information about the services of Across Languages and other organizations as appropriate.
  • Communicate with staff of other programs to identify and resolve issues.
  • Refer requests for information and/or services not provided by Across Languages.
  • Problem-solve with service providers, non-English speakers, and/or interpreters and inform other staff as appropriate.
  • Handle confi dential documents and deal with sensitive matters in a professional and responsible manner.
  • Exercise good judgement in the application of Across Languages’ policies and practices.

Qualifications:

  • Excellent oral and written communication skills, with cultural sensitivity and strong problem-solving abilities.
  • Ability to thrive as part of a team in a fast-paced work environment.
  • Proven organizational and time management skills.
  • Strong interpersonal and customer service skills.
  • Fluency in a second language is an asset.
  • Proficiency in Microsoft Office and data management systems.
  • Understanding and adherence to confidentiality requirements.

Submit resume and cover letter asap

No phone calls please.

We encourage applications from individuals who reflect the broad diversity of communities we work with, including those from racialized and LGBTQ communities. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

 

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