Program Coordinator
RIO

Contract for the fiscal year with opportuity for renewal.

Hours: 35 hours/week

Under the supervision of the Client Services Manager, the Program Coordinator- RIO will be instrumental in ensuring that on-demand clients and Interpreters connect seamlessly over AL’s virtual call centre network. They will be familiar with remote service delivery models, adaptable to different virtual contexts; customer focused, and enjoy supporting and training Interpreters.  

Key Responsibilities:

  • Coordinate a remote interpreter roster for phone and video modalities for both on-demand and scheduled through the RIO platform.
  • Liaison with staff of RIO partner agencies in the area of complaint management and program development.
  • Provide customer service support to AL's clients and partners.
  • Provide information, advice, and/or referrals verbally and/or in writing.
  • Train and assist RIO interpreters in conjunction with the Training Department.
  • Support new customer onboarding and training.
  • Handle administrative tasks related to the RIO program.
  • Support the on-going development of a solution-oriented resolution process.
  • Train and work with service providers and clients to develop care paths for non-limited English speakers to ensure access to the appropriate language services.
  • Provide emergency coverage for duties of other staff.

Qualifications:

  • Excellent interpersonal communication (oral and written) and problem-solving skills.
  • Minimum Intermediate Excel skills and data management abilities.
  • Competence in the use, maintenance, and troubleshooting of IT platforms.
  • Curiosity about new technologies.
  • Capability to operate in a multi-cultural setting.
  • Expertise in customer services is an asset.

Submit resume and cover letter asap

No phone calls please.

We encourage applications from individuals who reflect the broad diversity of communities we work with, including those from racialized and LGBTQ communities. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

 

Outreach & Sales
Coordinator

 Contract Position

We are looking for a dynamic, personable and responsive individual!

This role involves strategic partnership development & maintenance, customer relations & training, and interpreter recruitment.

Key Responsibilities:

  • Plan, coordinate, and deliver outreach presentations annually to schools, faith communities, civic groups (Rotary, Kiwanis, Lions), businesses, universities, and neighborhood associations
  • Coordinate and staff tabling/events at community festivals, health fairs, resource/employment fairs, and awareness campaigns
  • Build and nurture ongoing relationships with community stakeholders, neighborhood leaders, and faith congregations
  • Collaborate on public education campaigns, social media content, blog posts, and media interviews that combat stereotypes and highlight solutions
  • Track outreach activities, audience reach, and outcomes in our CRM and prepare quarterly impact reports
  • Represent the agency at community events, networking functions, chamber meetings, service clubs (Rotary, Kiwanis, etc.), and faith-based groups
  • Manage a portfolio of prospects

Qualifications:

  • Proven ability to close gifts or sales (we care about results, not just activity)
  • Exceptional communication skills—comfortable speaking to small and large groups
  • Strong cultural competency and commitment to diversity, equity, and inclusion
  • Highly organized, self-motivated, and goal-oriented
  • Comfort working in a fast-paced environment with monthly and annual revenue targets
  • Flexibility to work occasional evenings and weekends for events and presentations
  • Valid driver’s license and reliable transportation
  • Passion for our mission and the people we serve
  • Bonus points:
  • Existing relationships in our region with business or newcomer communities
  • Experience with corporate social responsibility programs
  • Bilingual fluency

Submit resume and cover letter asap

No phone calls please.

We encourage applications from individuals who reflect the broad diversity of communities we work with, including those from racialized and LGBTQ communities. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

 

Be a part of our team

Name(Required)
Accepted file types: pdf, Max. file size: 256 MB.
DISCLAIMER: Please be advised that all the information provided in this form will be encrypted end-to-end for security and privacy.