Operations & Marketing
Manager

 

Hours: 35 hours/week 

The Operations and Marketing Manager (OMM) ensures smooth day-to-day operations while leading marketing, communications, and community engagement for our mission-driven nonprofit in Southwestern Ontario. Reporting to the Executive Director, the OMM balances operational excellence with compelling storytelling to advance programs, donors, and community partnerships.

Key Responsibilities:

  • Oversee daily administrative and program operations, including vendors, facilities, IT systems, and equipment.
  • Develop and maintain operational policies, procedures, and workflows to improve productivity and compliance.
  • Lead new software and automation projects for program and operational platforms; monitor AI-related developments and advise the Executive Director on priorities.
  • Create and execute an integrated annual marketing and communications plan aligned with organizational goals.
  • Manage digital presence: website updates, social media (Facebook, Instagram, LinkedIn), email newsletters, and digital campaigns.
  • Produce content such as impact stories, donor appeals, program highlights, blog posts, press releases, brochures, annual reports, and one-pagers.
  • Steward brand consistency in messaging, visual identity, and tone across all channels and materials.
  • Track and report on marketing metrics (engagement, website traffic, email performance, donor acquisition) and refine strategies using data.
  • Support fundraising through targeted campaigns, donor stewardship communications, and partnership outreach.
  • Serve as the primary contact for media inquiries and coordinate photography, videography, and graphic design (freelance or in-house).
  • In the Executive Director’s absence, collaborate with the Finance Manager, Recruitment and Training Manager, and Client Services Manager to support the Board in meeting regional needs.

Qualifications:

  • Post-secondary education in business administration, operations management, marketing, communications, or a related field.
  • Strong project management skills with the ability to prioritize, meet deadlines, and coordinate multiple stakeholders (staff, volunteers, board, donors, partners).
  • Demonstrated skill in content creation and brand management across digital channels and printed materials.
  • Experience with marketing tools (e.g., Mailchimp or similar), social media management, website content updates, and basic analytics.
  • Familiarity with software/automation projects and an interest in AI applications relevant to the nonprofit sector.
  • Excellent written and verbal communication skills; comfortable liaising with media and community partners.
  • High discretion with confidential information and a commitment to equity, diversity, and inclusion.

Submit resume and cover letter asap

No phone calls please.

We encourage applications from individuals who reflect the broad diversity of communities we work with, including those from racialized and LGBTQ communities. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

 

Be a part of our team

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