General Information

Across Languages, strive to provide our customers with the best possible services. However, we understand that there may be occasions when you may need your payment back in our website. This Return Policy outlines the guidelines and procedures for returning services purchased in

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The person must have purchased directly in Across
  • There are not marker available in the language target.
  • Across Languages has not slots available to schedule the test.
  • The person suffer an accident that not allow speaking and hearing.
  • The purchase has made in less than 48 hrs. 

Not Eligible for Returns

The following services are not eligible for returns:

  • If person receives a result of ILSAT.
  • If the purchase has made more than 48 hrs.
  • If you paid in a partner agency for in person test.

Return Process

If you wish to return payment, please send and email at: to initiate a return request and the reason for your asking.