Booking Coordinator Interpretation

Total hours per week: 24 -32 hrs.

Casual position

Reporting to the principle booking coordinator , the successful candidate will be a primary contact for clients and interpreters with respect to general inquiries and assignment of interpreters. They assess client needs, assign interpreters, provide information and referral, and handle problems. They accurately enter all assignment-related, client and Non-English speaker and interpreter data.

Responsibilities:

  • Assess client needs and move requests through AL’s care coordination path.
  • Provide information, advice, and/or referrals verbally and/or in writing.
  • Select interpreters for assignments and communicate necessary information to them.
  • Confirm assignments with requesting organizations.
  • Contact third party agencies to fulfill requests for service.
  • Use ALEX or other approved IMS systems to enter client related and interpreter data.
  • Organize and file interpreter invoices ALEX printouts according to AL’s privacy guidelines.
  • Provide information about the services of Across Languages and other organizations as appropriate.
  • Assist with data entry and record keeping, ensuring all information is accurate and up-to-date. It include call different organizations.
  • Communicate with staff of other programs to identify and resolve issues.
  • Refer requests for information and/or services not provided by Across Languages.
  • Problem-solve with service providers, non-English speakers, and/or interpreters and inform other staff as appropriate.
  • Handle confidential documents and deal with sensitive matters in a professional and responsible manner.
  • Exercise good judgement in the application of Across Languages’ policies and practices.

What you will bring:

  • Alignment with organizational mission, vision, and values.
  • Strong work ethic with a great attitude.
  • Team player with the ability to adapt to diverse team members.

Qualified applicants are invited to submit a cover letter with salary expectations and resume .

No phone calls please.

We thank all applicants for their interest but only those selected for an interview will receive acknowledgement. Please note that a recent Vulnerable Sector Check will be required for this position.

We encourage applications from individuals who reflect the broad diversity of communities we work with, including those from racialized and LGBTQ communities. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

 

Name(Required)
Accepted file types: pdf, Max. file size: 2 GB.
DISCLAIMER: All the information that you provide us in this form will be encrypted end to end.