Volunteer and Human Resources
Coordinator

35 hours / week.

Duration: 12 month contract with opportunity for renewal.

 Personable, detail-oriented, and excels at collaborating to ensure human resources practices align with the evolving organizational needs and team-oriented structure. This position will be a brand ambassador for the organization in the community.

Reporting to the Training and Outreach Manager, the successful candidate will provide all human resource services for volunteers and language contractors, including recruitment and human resource administration, contractor relations, performance management, professional development and training including AODA compliance and other legislative requirements

What you will be doing:

  • Carry out a variety of human resources programs and procedures for volunteers and language contractors.
  • Administer record systems to include compensation, performance management, and maintenance of volunteer and contractor records
  • Perform routine filing, scanning, and archiving of records to ensure record retention co
  • Lead the recruitment and onboarding processes for volunteers (including board), interpreters, translators, and test evaluators
  • Coordinate and prepare and conduct new volunteer and language contractor orientations
  • Screen all incoming applications, coordinate, and verify pre-contract background checks and Vulnerable Sector Checks
  • Coordinate and facilitate meetings, events, and activities with the Training and Outreach department staff.
  • Assist with company audits and program evaluations.
  • Update leadership team and Board on current volunteer and contractor count, terminations, new hires, and assets
  • Provide administrative support for the Executive Director and Board

What you will bring:

  • Alignment with organizational mission, vision, and values.
  • Strong work ethic with a great attitude.
  • Team player with the ability to adapt to diverse team members.
  • A high level of time management, accountability, and prioritization skills.
  • Self-motivated, goal- oriented, and driven to accomplish department goals.
  • Ability to be organized, problem solve, and be solution oriented.
  • Strong ability to influence desired outcomes by master relationship building.
  • Knowledge of Microsoft Office (Power Point, Word, Excel, etc.).
  • A bachelor degree in Human Resources, Business Administration or equivalent and/or minimum of two (2) years of prior experience obtaining knowledge of principles and practices of human resources is required.
  • Fluency in a second language is preferred
  • An equivalent combination of education and experience may be substituted on a year to year basis

We thank all applicants for their interest but only those selected for an interview acknowledgment. Please note that a recent Vulnerable Sector Check will be required for this position.

We encourage applications form individuals who reflect the broad diversity of communities we work with, including those from racialized and LGBTQ communities. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

Program Assistant
RIO

35 hours/week

Duration: Contract for the fiscal year with opportunity for renewal.

Under the supervision of the Client Services Manager, the Program Assistant- RIO will be instrumental in ensuring that on-demand clients and Interpreters connect seamlessly over AL’s virtual call centre network. They will be familiar with remote service delivery models, adaptable to different virtual contexts, customer focused, and enjoy supporting and training Interpreters. Reporting the Client Services Manager, the RIO Program Assistant will be focus on 2 areas:

Customer Service

  • Provide customer service support to clients and partners of AL’s operations.
  • In collaboration with the Recruitment and Training department, develop and implement service provider training modules (individual coaching sessions, team information sessions).
  • Support the on-going development of a solution-oriented resolution process.
  • Train and work with service providers to develop care paths for non-limited English speaking clients to ensure access to the appropriate language services.
  • Support onboarding and training of new customers.

Program Support

  • Coordinate a remote interpreter roster for phone and video modalities for both on-demand and scheduled through the RIO platform.
  • In collaboration with the Training Coordinator, train and support RIO interpreters.
  • Handle administrative tasks related to the RIO program.
  • Monitor and review policies and procedures for the RIO program.
  • In collaboration with the Client Services Manager, manage program-related internal and external communications.
  • Organize and maintain the program agenda and execute action plans based on strategic priorities.
  • Report and collaborate with management and our service community in order to further and expand the mission and vision of AL’s RIO program.
  • Liaison with staff of RIO partner agencies in the area of complaint management and program development.

Other duties as required

  • Operate from a Trauma and Violence Informed perspective with Service Providers, NES clients, staff and volunteers of AL.
  • Support all agency programs and services of AL including urgent interpretation requests for the languages in which certified.
  • Provide emergency coverage for duties of other staff.

What you will bring:

  • Excellent interpersonal, communication (oral and written) and problem-solving skills.
  • Excellent computer skills and data management competencies (including Microsoft Word, Excel, Access, Outlook, PowerPoint, as well as ability and interest to learn AL’s IMS and RIO’s virtual platforms).
  • Competency in using, maintaining and troubleshooting IT platforms.
  • Exposure to training and supervising team members.
  • Ability to work in a multi-cultural environment.
  • Ability to manage confidential and sensitive issues in a professional manner.
  • Expertise in customer services.

We thank all applicants for their interest but only those selected for an interview acknowledgment. Please note that a recent Vulnerable Sector Check will be required for this position.

We encourage applications form individuals who reflect the broad diversity of communities we work with, including those from racialized and LGBTQ communities. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

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